{
  "schema": "https://stoozemax.com/schemas/bank-complaints-feed/v1",
  "generated_at": "2026-06-28T10:28:06.573Z",
  "period": "2025-01-01 to 2025-06-30",
  "summary": {
    "bank_count": 7,
    "lowest": {
      "bank_name": "Halifax",
      "complaints_per_1000": 1.83
    },
    "highest": {
      "bank_name": "Barclays",
      "complaints_per_1000": 7.76
    }
  },
  "banks": [
    {
      "bank_name": "Halifax",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 1.83,
      "complaints_opened": 65337,
      "complaints_closed": 64180,
      "complaints_upheld": 59
    },
    {
      "bank_name": "Lloyds",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 2.13,
      "complaints_opened": 78119,
      "complaints_closed": 76734,
      "complaints_upheld": 59
    },
    {
      "bank_name": "Santander",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 2.34,
      "complaints_opened": 57110,
      "complaints_closed": 55350,
      "complaints_upheld": 43
    },
    {
      "bank_name": "Co-op",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 2.62,
      "complaints_opened": 9034,
      "complaints_closed": 9244,
      "complaints_upheld": 72
    },
    {
      "bank_name": "HSBC",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 2.95,
      "complaints_opened": 84351,
      "complaints_closed": 83920,
      "complaints_upheld": 74
    },
    {
      "bank_name": "TSB",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 3.07,
      "complaints_opened": 28085,
      "complaints_closed": 29105,
      "complaints_upheld": 57
    },
    {
      "bank_name": "Barclays",
      "period": "2025-01-01 to 2025-06-30",
      "product_group": "current_accounts",
      "complaints_per_1000": 7.76,
      "complaints_opened": 147524,
      "complaints_closed": 147228,
      "complaints_upheld": 72
    }
  ],
  "source": "stoozemax.com/bank-complaints",
  "fca_source": "https://www.fca.org.uk/data/firm-level-complaints-data-sortable-table",
  "license": "https://creativecommons.org/licenses/by/4.0/"
}